Automotix Online Warranty Information

Automotix’s part warranties cover everything from missing, incorrect, or damaged parts to customer returns. We will cover product failure due to defective materials, and we will attempt to replace the defective part with a functionally equivalent part, or refund your purchase price.

Limited Warranty and Liability on Used Parts

Our free standard warranty covers all Automotix used parts except airbags and seat belt assemblies, for twelve months or 12,000 miles, whichever comes first.

What is not covered?
  • Part accessories sent with the part for the convenience of installation.
  • Parts applied to the wrong make, model, or year of vehicle for parts that Automotix does not specifically state are the correct match for your vehicle.
  • Airbags, tires, and seat belts, which are sold "as is" and may not be returned.
  • Labor costs you incur for installation of parts you purchase from Automotix.

We cannot inform you if a part will fit any other year/make/model or application. The year, make, and model of the vehicle or part listed on Automotix is within a range of interchangeability and may not be the exact year and model as the part or vehicle you input. The only years/makes/models or other applications we guarantee the part will fit are those identified by our website. It is the buyer's responsibility to research and determine whether the items will fit on other vehicles or work in other applications.

Standard Used Part Warranty
Download: Recycled Standard Used Part Warranty

For audio equipment parts
If equipped and activated, it is the buyer's responsibility to obtain theft lock codes on audio equipment from your automaker's dealer. We include the source vehicle s Vehicle Identification Number (VIN) on the sales invoice to help you obtain these codes. There is a chance your dealer may charge you a service fee to obtain the code. In most cases, the theft lock will not be activated on the audio part you purchase from us, but we can not guarantee this.

Engine Assemblies Warranty
Engine warranties are limited to manufacturing defects in the block, heads, pistons, crankshafts, camshafts, rockers, and oil pumps. We do not warranty any attached accessories, such as switches, sensors, cables, electronics, belts, hoses, water pumps, and manifolds. We also don’t warranty any attached parts, i.e. starters, alternators, etc.
Download: Recycled Engine Warranty
Please reference our Engine Installation Guide: Engine Installation Checklist

Transmission Assemblies Warranty
Transmission warranties are limited to the transmission housing, torque converter (included for automatic transmissions) and all internal components, including gears and shafts. The warranty does not cover any external wiring, sensors, or other external parts that can be transferred from your current transmission.
Download: Recycled Transmission Warranty
Please reference our Transmission Installation Guide: Transmission Installation Checklist

Axle Assemblies Warranty
Warranties on axle assemblies cover the differential and its internal parts, drive axles, wheel bearings, and wheel flanges. We do not warranty against damages that may occur during installation or use of our axle assemblies any existing part of your vehicle to which these parts connect, including your braking system parts, suspension parts, and wheels.
Download: Recycled Rear Axle Warranty
Download: Recycled Front Axle Warranty

Transfer Case Assemblies & Carrier Assemblies Warranty
Warranties on axle assemblies cover the differential and its internal parts, drive axles, wheel bearings, and wheel flanges. We do not warranty against damages that may occur during installation or use of our axle assemblies any existing part of your vehicle to which these parts connect, including your braking system parts, suspension parts, and wheels.
Download: Recycled Transfer Case Warranty
Download: Recycled Carrier Assembly Warranty

Warranty Process

To start a warranty claim, please visit our Automotix Customer Support Portal to open a warranty ticket and begin the process.

  • We will review your warranty claim.
  • We will require photos of the part or parts in question.
  • We will require current mileage of your vehicle.
  • We may require your original VIN Number on your vehicle.
  • We will attempt to replace the part with a functionally equivalent part if in stock at one of our facilities.
  • We may ask you to return the original part.
  • We may refund you money to repair the part versus replacing it
  • We may refund you the cost of the part, including your shipping costs.
  • We reserve the right to inspect any item prior to refund or replacement.

We may require your vehicle to be taken to a licensed repair facility for diagnosis. For engine and transmission warranty claims, your vehicle will have to be taken to a repair facility with an ASE certified mechanic for diagnostics and communication with our warranty department.

Have questions? Please contact us:

  • Email us at warranty@automotix.com before your warranty period expires.
  • Please include the order number and details of the issue with your part.

Warranty Limitations

The buyer hereby acknowledges that due to the nature of used auto parts, any liability of Automotix for all causes shall be limited to the price paid for the goods sold or provided. If a part sold by Automotix under warranty fails to operate, liability shall be limited to the replacement of the part or a remedy not to exceed the price paid for the part, at the discretion of Automotix.

All warranties are null and void if...

  • The vehicle is converted from a private passenger use to commercial or fleet use, or is used for racing or other competition or off-road recreational purposes, or used for ride share or delivery.
  • Failure is caused by abuse, misuse, or modifications.
  • Failure is caused due to not following the OE’s maintenance schedule.
  • Failure is caused by using the part for any use other than what was intended or recommended by the manufacturer.
  • The part fails or becomes defective due to the vehicle being involved in a collision.
  • The part is installed or operated outside the United States.
  • The installed heat tab center is melted or removed.
  • The part is sold "as is" as indicated on the packing list or in a statement of terms on the website.

Labor and Installation

Automotix is not responsible for injury or damage sustained during or as a result of the installation of our parts. Regarding replacement engines: timing belts, thermostats, spark plugs, fluids, and seals are routine-maintenance items that must be replaced at the time of the installation of parts related to or dependent upon such items. The part(s) installer must follow any Recommended Installation Procedures Automotix provides to maintain warranty coverage. This warranty does not cover freight costs or similar charges.

All implied warranties, including warranties of merchantability or fitness for a particular purpose, are limited to the duration of this warranty and do not cover incidental or consequential damages. Some states do not allow limitations on the duration of an implied warranty or the exclusion of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights, which may vary from state to state.

Frequently Asked Questions